At AlcVol, we take great care to ensure every product reaches you in perfect condition.

1. Change of Mind

As we offer a fast turnaround on all orders, and cannot guarantee how products are handled or stored once they leave our warehouse, we do not accept returns or offer refunds for change of mind under any circumstances.

2. Faulty or Damaged Products

If a product arrives faulty or damaged, we will offer a full refund of the purchase price, subject to the following:

• The bottle must be at least three-quarters full at the time of return.
• The item must be returned to us for assessment before a refund is issued.

3. Incorrect or Not-as-Ordered Items

In accordance with the Australian Consumer Law (ACL), we will accept returns where a product arrives incorrect or not as ordered (i.e. where the error was ours), provided:

• The claim is lodged within 7 working days of delivery; and
• Your claim includes your business name, contact name, delivery date, and transaction number.

4. Customer Ordering Errors

If you order a product and, upon receiving it, realise you selected the wrong item, we are under no obligation to accept a return. However, at our sole discretion, we may agree to accept the return and issue store credit for the value of the product, less any applicable freight and handling fees.

5. Proof of Return

Before any refund or store credit is processed, AlcVol requires evidence that the parcel has been returned to, or intercepted by, our courier partner. Acceptable evidence includes a tracking link, courier receipt, or other written confirmation of return. Please note courier confirmation of return can take up to 10 business days.

6. Processing Time

Once a return is approved and evidence of return is received, please allow up to 10 business days for refunds, store credit, or exchanges to be processed.

7. Discretionary Refunds

Where AlcVol, at its sole discretion, agrees to issue a refund outside of the circumstances described above (for example, due to an urgent or exceptional circumstance), the refund will be issued less a refund fee of $10, as well as any applicable transaction fees.

8. Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and compensation for other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.