AUSTRALIA WIDE FREE SHIPPING ON ORDERS OVER $300. T&Cs
ORDER BEFORE 12PM AND ENJOY SAME-DAY DELIVERY BY 6PM FOR SYDNEY METRO ORDERS. T&Cs

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Shipping & Returns

Whether you’re ordering a single bottle or stocking up for an event, our shipping and returns process is designed to be simple, fair, and stress-free. If you ever need help, we’re only a message away.

Free Delivery on all orders over $300

We ship quickly and securely across Australia, with international delivery available for select locations.

Orders over $300 qualify for free standard delivery to most addresses nationwide. For orders under this amount, shipping costs are calculated at checkout based on your location and preferred service.

You’ll also find a range of upgraded options such as Same Day & Express delivery so you can choose the timing that suits you best.

Every order is packed with care and dispatched from our Sydney warehouse.

All delivery timeframes below are estimates and refer to business days (Monday-Friday). Live rates are shown at checkout. Courier availability depends on order size, stock location, and delivery address. Delays may occur during high-volume periods or due to courier network disruptions.
REGION STANDARD EXPRESS SAME DAY
SYDNEY METRO
1-2 Business Days
Next Business Day
Same Day
NSW (OUTSIDE SYDNEY)
1-3 Business Days
1-2 Business Days
Not Available
VIC/ACT/QLD (METRO)
2-4 Business Days
1-2 Business Days
Not Available
SA/TAS/WA/NT (METRO)
3-8 Business Days
2-4 Business Days
Not Available
REGIONAL (ALL STATES)
3-10 Business Days
2-5 Business Days
Not Available
Fulfilment Timeframes: Most orders are dispatched within 1 business day. During peak periods, dispatch may take up to 48 hours.
Premium shipping options are available at checkout for eligible postcodes and products. To ensure timely delivery, please place your order before the following AEST cut-off times:
SERVICE DETAILS ORDER BY
SAME DAY DELIVERY
AVAILABLE TO SYDNEY METRO. DELIVERED BY EARLY EVENING.
12:00 PM
EXPRESS (ALL STATES)
AUSTRALIA-WIDE. FAST-TRACK OPTIONS AVAILABLE.
1:00 PM
Orders under $300 are charged at a calculated rate at checkout.
The following items incur per-case freight charge regardless of the order value: Beers Cases, Water Cases, RTD Cases and Soft Drink Cases. Additional charges can vary from Metro Areas and Regional Postcodes. Click here to view our postcode list. Any postcode not listed here is considered regional.
METRO POSTCODES - Freight Charges Per Cases
NSW VIC ACT QLD SA WA TAS NT
$10/case
$15/case
$10/case
$15/case
$15/case
$15/case
$15/case
$25/case
REGIONAL POSTCODES - Freight Charges Per Cases
NSW VIC ACT QLD SA WA TAS NT
$25/case
$25/case
$15/case
$25/case
$25/case
$50/case
$50/case
$50/case
If your postcode isn't included in our postcode list, it will be treated as regional. Shipping charges are shown at checkout.
At AlcVol, we aim to ensure that every product you purchase is in the best possible condition. For this reason, we do not accept returns on items due to a change of mind. Once products have left our storage facility, we no longer have control over their handling or storage. We strongly advise obtaining insurance for your purchases. We comply with your rights under the Australian Consumer Law. If your goods are damaged or defective upon delivery, please contact us as soon as possible. We will work with you to arrange a suitable remedy, which may include a return, exchange, or refund. The item must be returned in its original condition with all labels and tags intact. The liquid must be at least 3/4 full. Please be aware that you must notify us of any issues with the goods within a reasonable timeframe, which we estimate to be approximately seven (7) days from the date of delivery. Refunds and exchanges will be processed within fourteen (14) days of receiving the damaged goods. If an order has been placed incorrectly and requires an exchange, the exchange will only be issued at our discretion and additional freight and handling costs will apply. If the ordered item has already been shipped, you may still cancel the item, but you will be responsible for the cost of shipping it back to us. Late delivery, for any reason whatsoever, does not entitle you to cancel your order. If a package is returned to AlcVol by Australia Post due to an incorrect address, non-collection, or delivery refusal, a $25 return fee will be deducted from any refund amount or charged before re-dispatch. While we make every effort to keep our website content current and accurate, there may be occasional errors such as incorrect pricing, descriptions, or offers for products that are not available or are no longer available. Despite any clause in these Terms, to the extent legally permitted, we may decline or cancel any orders affected by an error, even if the order has been confirmed and the payment method has been charged. If your payment method has been charged for a purchase and we cancel the order, we will notify you and credit your original payment method for the amount charged.
Shipping, customs and duties vary for each country and cannot be calculated at checkout. Please contact us at info.alcvol@gmail.com if you would like a shipping quote.
Customs and duties are applicable to all alochol shipments. These fees will be charged by the carrier of the goods and will be calculated when the goods arrive in you country. The customer is wholly responsible for all local customs and import duties and taxes attaching to the goods shipped.